Wednesday, Mar. 10, 2004 - 2:07 p.m.
Greetings,
I have come up with a new name for myself today:
Crabina.
I have zero patience with stupid people today. Normally, I have very little to begin with, but my reserve supply seems to have been depleted.
For example:
I need a projector and a laptop set up at a remote company site. I call my contact at that site and ask her if she can assist me and she tells me to put in an IT Help Desk case. So I go online and do. IT Help Desk tells me that they can sure set up the equipment, but they don’t actually HAVE the equipment on hand. So, here are a few names for you to call, Mina, to beg for the use of this equipment and then we in IT Field Services will be front and center to set it up after you, Mina, track it down.
What?
And the man closes my online case and marks it “Resolved”. WHAT?
So I promptly reopen it and spew venom into the “Comments” section about how lazy I think IT is and how lame it is that I have to do the legwork when they have all the contacts.
Help Desk calls me back in about 35 seconds. Song and dance ensues with the upshot being, oh, yeah, we CAN do the legwork after all, and so sorry to give the impression we couldn’t.
Example 2:
I’m trying to pay an invoice through some damn accounting system we have here. I notice that the company address is different on the invoice than it is in the system. I call company to confirm they have moved and there are not two companies by the same name. True, there’s a small chance of that, but I need to be certain because it’s money.
Get the receptionist on the phone and say, “I’m trying to pay an invoice and I noticed that….”
Receptionist cuts me off to say, “I’ll switch you to Accounts Payable.”
I HATE being cut off mid sentence.
I get Accounts Payable on the phone and I say, “The girl who answered the phone could have answered this question if she’d just let me finish my sentence, but apparently she’s more interested in getting off the phone than helping people. All I want to know is if you’ve moved offices in the past year or so and was this your earlier address.”
I spent more time on hold than I did asking my goddamn question and getting a goddamn answer. Goddamnit.
Grrr.
And to top things off, I got e-mail from Fuckalie today. Bitch. She had to ask me a professional question and make a professional request, but do think I could find the words “thank you” anywhere in her bloated, stupid ass old message? Damn right I couldn’t. I can tell you THAT one went right to the top of my priority list of Things To Do Today. Riiiight.
I could bite someone right now. Not in a nice way.
I am not PMS’ing either, so it’s not that. Full moon is over.
So, this is my day so far. Luckily it’s almost time for lunch and an hour’s solitude reading a murder mystery somewhere near the Hyatt.
Better not be any stupid people lurking about…
Until next time,
Crabina
